Curriculum Vitae (CV)

Written by Jon on 28 January 2021 in with no comments.

Education / Certifications

Professional Experience

T1 Technical support / SysAdmin “iWeb” Montreal, QC (Canada)                   March 2020 – Current

Duties: Direct phone and email support to our clients. All kind of requests: anything between DNS record changes to diagnosing malfunctioning web, email or any kind of servers. Support mainly offered in English and Spanish, but also some French.

The technologies involved are:

Development & Operations VoIP Engineer “Teliqo Direct” London (UK)    March 2019 – Jan 2020

Duties: Responsible of maintaining and developing new functions for Asterisk based VOIP servers for the current infrastructure and planning/developing new features for future products in the company’s portfolio.

The technologies involved are:

IT Manager “U M Association Ltd.” London (UK)                               November 2015 – March 2019

Duties: Responsible of the IT department for a 30-user company. Everything from helpdesk to project management, budgeting and purchases.

The technologies involved are:

Technical Engineer “Fresh Tech Ltd.” London (UK)                             March 2011 – November 2015

Duties: Started as a 1st level support in 2011 and ever since I have done 1st/2nd/3rd level support (on SysAid and ZenDesk) on a rota basis. I have also maintained several business environments (mostly Windows environments 2003-2012) and some Debian servers, mail servers (Exchange 2003-2013), customer support and consultancy. I ran maintenance and wrote scripts on PowerShell for our own ease. I was also in charge of licensing and documentation for my clients. I worked on-site, remotely from our office and from home sometimes. Most of my clients are SMBs (5-100 employees).

I have been involved in many projects and gained experience with a great number of environments with different technologies:

I can provide references from every employer upon request.

Languages

English: High level

French: Basic level. Currently studying it.

Spanish: Native

Portuguese: Good level

Basque: High level

Catalan: Medium level

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